Terms of service

DJK & Associates Pty Ltd – PSA Submission Facilitation Terms and Conditions Last Updated: 21 November 2025

DJK & Associates Pty Ltd (ABN 72 638 285 408) (“DJK”, “we”, “us”, “our”) provides PSA submission-facilitation services to customers (“you”, “your”). These services involve receiving, consolidating, preparing, and lodging your eligible collectibles with Professional Sports Authenticator (PSA), a division of Collectors Holdings, Inc., for PSA’s independent authentication, grading, encapsulation, and related services. PSA is solely responsible for its grading standards, processes, outcomes, and any guarantees it provides.

Address: DJK & Associates Pty Ltd PO Box 187 Werribee VIC 3030 Australia Email: Submissions@gradingroom.com.au Phone: (03) 8763 1815

By engaging our services, submitting items, or making any payment, you agree to these Terms and Conditions (as amended from time to time in accordance with clause 22), and you acknowledge that you have reviewed and agree to PSA’s published terms, conditions, policies, fees, shipping guidelines, and financial guarantee available at psacard.com and collectors.com (collectively, “PSA Terms”). If you do not agree, do not use our services or submit items.

You acknowledge that our services are supplied with guarantees that cannot be excluded under the Australian Consumer Law (ACL) as contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth). For major failures with services, you are entitled: (a) to cancel the service contract and receive a refund for the unused portion; or (b) to compensation for the reduced value. For non-major failures, you are entitled to have the failure rectified in a reasonable time, and if not, to a refund or compensation. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these Terms excludes, restricts, or modifies any non-excludable consumer guarantees under the ACL or other applicable Australian laws.

These Terms have been drafted to comply with Australian legislation, including the ACL (prohibiting unfair contract terms under sections 23-28), the Privacy Act 1988 (Cth), the Personal Property Securities Act 2009 (Cth) (PPSA), A New Tax System (Goods and Services Tax) Act 1999 (Cth) (GST Act), the Defamation Act 2005 (Vic), the Australian Consumer Law and Fair Trading Act 2012 (Vic), and relevant dispute resolution requirements for Victorian businesses. In the event of any inconsistency with PSA Terms, these Terms prevail to the extent permitted by law, with priority given to protecting DJK’s interests while ensuring legal compliance.

These Terms constitute a legally binding agreement between you and DJK. By using our services, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. You represent that you have the legal capacity to enter into this binding contract. All data fed into Slab Tracker is sourced directly from PSA and is provided for informational purposes only; DJK makes no warranties regarding its accuracy, completeness, or timeliness beyond PSA's own representations.

1. Nature of Our Service

1.1 Facilitator Role. DJK acts solely as an independent aggregator and facilitator, receiving items from you, consolidating submissions where applicable, preparing them in accordance with PSA’s guidelines, and lodging them with PSA on your behalf. DJK does not authenticate, grade, encapsulate, value, appraise, or otherwise assess items. All such determinations are made exclusively by PSA.

1.2 Your Direct Agreement with PSA. By using our services, you enter into a direct contractual relationship with PSA governed by the PSA Terms. You must review and comply with PSA’s standards, service levels, turnaround estimates, fees, shipping requirements, financial guarantee, and decisions. DJK has no control over PSA’s processes, outcomes, or any guarantees PSA provides (such as the PSA Authenticity and Grade Guarantee, which covers authenticity and grade accuracy subject to exclusions like environmental damage, clerical errors, and caps of USD $250,000 per card and USD $500,000 lifetime per person).

1.3 Independence from PSA. DJK is an authorised dealer of PSA in Australia but operates independently. DJK has no affiliation, agency, partnership, or control over PSA’s operations. All PSA trademarks, intellectual property, and branding remain owned by PSA/Collectors Holdings, Inc. DJK’s role is limited to facilitation, and we disclaim any liability for PSA’s actions or omissions.

1.4 No Agency or Partnership. These Terms do not create any agency, partnership, joint venture, employment, or fiduciary relationship between DJK and you, or between DJK and PSA. DJK acts as your independent contractor solely for submission facilitation.

1.5 Compliance with Australian Law. DJK’s services are provided in compliance with Australian laws. You acknowledge that PSA is a U.S.-based entity governed by California law (as per PSA Terms), but any disputes with DJK are subject to Victorian and Australian law (clause 21). DJK will not facilitate submissions that violate Australian laws, such as those involving prohibited items under customs regulations or the ACL.

1. Eligibility and Submission Process

2.1 Submission Requirements. To use our services, you must: (a) be at least 18 years old or have legal capacity to contract under Australian law; (b) complete DJK’s submission form accurately, including item descriptions, service level, Declared Value (your good-faith estimate of the item’s potential post-grading fair market value, supported by reasonable evidence), and any special instructions; and (c) provide proof of ownership or authority if requested.

2.2 Representations and Warranties. You represent and warrant that: (a) you are the legal owner or duly authorised agent of the owner; (b) items are free from liens, encumbrances, or third-party claims; (c) items comply with all applicable laws, including Australian export/import restrictions and PSA’s eligibility criteria (e.g., no counterfeits, altered items, or prohibited collectibles); (d) your Declared Value is accurate and not inflated; and (e) you have reviewed PSA’s shipping guide, which requires specific packing (e.g., penny sleeves, semi-rigid holders, cardboard dividers, secure boxing) and prohibits certain methods to avoid damage or delays. You further represent that all information provided to DJK is truthful and accurate, and you agree to indemnify DJK for any losses arising from inaccuracies.

2.3 PSA Adjustments. PSA may re-tier, re-classify, or reject items at its discretion (e.g., for ineligibility, alteration, or no-grade scenarios like trimming, restoration, or questionable authenticity). If so, DJK may accept the adjustment on your behalf, invoice you for any additional fees, and you must pay promptly (clause 8). Failure to provide accurate information may result in fees, delays, rejection, or breach of these Terms. DJK reserves the right to refuse or terminate services if it determines, in its sole discretion, that your submissions are inaccurate or non-compliant.

2.4 International Considerations. As an Australian facilitator, DJK handles customs declarations for shipments to PSA (U.S.). You are responsible for any duties, taxes, or fees imposed by Australian or U.S. authorities. DJK complies with Australian Border Force requirements and disclaims liability for customs issues. You indemnify DJK against any penalties or costs arising from your non-compliance.

2.5 Customer List and Banned Persons. For each submission, you must provide, upon DJK’s request, a complete list identifying: (i) your name; (ii) your individual items; and (iii) your contact information (including address and at least one of email or phone number) (“Confidential Customer List”). DJK will treat this as confidential and use it only to: (a) verify against banned persons lists from PSA or DJK; (b) collect payments or return items if you fail to pay; or (c) comply with legal obligations. DJK and PSA may ban individuals for violations (e.g., submitting counterfeits or doctored items). You agree not to submit on behalf of banned persons and to perform due diligence. If DJK identifies a banned person, it may refund deposits, return items ungraded, and terminate these Terms. Repeated violations allow DJK to permanently block you.

2.6 Preventing Fraud and Illicit Activity. You agree to cooperate with DJK and PSA to prevent fraud, counterfeiting, and criminal activity (“Illicit Activity”), including label tampering, sheet cutting, item doctoring (defined as altering appearance to increase grade/value, excluding dusting/cleaning/pressing of comics/magazines without chemicals), card trimming, mislabeling, or any alteration compromising authenticity or condition. You must not knowingly aid Illicit Activity and must notify DJK immediately if suspected. You must provide customer details to DJK upon request for investigations. Violations cause irreparable harm to DJK; you agree to reimburse DJK’s reasonable attorneys’ fees and costs for investigations or proceedings. DJK may ban you for suspected Illicit Activity.

2.7 Ongoing Due Diligence. You agree to notify DJK immediately (within 3 days) of any change in your key personnel, address, ownership, or control. Upon request, provide evidence of compliance and information similar to initial submissions for DJK’s due diligence, including credit checks. Failure to comply allows DJK to terminate services.

1. Service Levels, Declared Value, Insurance, and Risk

3.1 Declared Value. Your Declared Value determines PSA’s pricing tier, any insurance coverage, and DJK’s limited liability (clause 10). It is not a valuation or guarantee of market value. You must provide it in good faith, following PSA guidelines. If DJK or PSA determines it is understated relative to fair market value, DJK may adjust to a higher service level (“Adjusted Fee”) and charge you accordingly. You authorise DJK to charge your payment method for Adjusted Fees up to AUD $3,000 per order without notice; over that, DJK will email details, and you have 10 days to request a second review with supporting data. If no request, the Adjusted Fee is final and binding. Misdeclaration may lead to rejection, return at your cost, or termination. DJK reserves the right to refuse grossly over/undervalued items.

3.2 Insurance. Unless confirmed in writing by DJK prior to submission, no insurance is provided by DJK beyond the limited liability in clause 10. Optional insurance can be arranged at your request and cost, subject to insurer terms (e.g., exclusions for shipping damage). PSA disclaims liability for shipping losses; you must insure shipments to DJK. While items are in DJK’s custody, we take reasonable care but recommend you maintain your own insurance. The Declared Value is for insurance estimation only; actual fair market value may differ. DJK’s liability never exceeds the lesser of fair market value or Declared Value.

3.3 Risk Transfer. Risk of loss or damage remains with you until DJK accepts delivery at our premises. Upon acceptance, risk transfers to DJK until handover to a carrier for PSA shipment. Risk reverts to you upon return shipment or collection notification. PSA assumes risk only while items are in its possession. You must ship items to DJK within 30 business days of agreeing to these Terms or receiving DJK’s instructions.

3.4 Compliance. Insurance and risk allocation comply with ACL consumer guarantees for services of due care and skill. You must adequately insure items against loss, theft, damage, or destruction while in your possession or transit, and obtain agreement on valuation. DJK is not obligated to accept overvalued items.

3.5 Duty of Care. You must package, handle, and deliver items to DJK in strict compliance with DJK and PSA instructions to avoid environmental or physical damage. Upon receipt from PSA, return items to yourself or customers within 10 business days. You may not submit on behalf of dealers or group submitters; verify customers are end-users. Violations are material breaches.

1. Turnaround Times and Delays

4.1 Estimates Only. All timelines from DJK or PSA (e.g., PSA’s service levels) are estimates and not guaranteed. Delays may occur due to PSA processing, shipping, customs, or external factors.

4.2 No Liability for Delays. Neither DJK nor PSA is liable for delays, including those causing loss of opportunity or value. This limitation is subject to ACL non-excludable rights.

1. Eligible Items, Condition, and PSA Determinations

5.1 PSA Sole Arbiter. PSA determines eligibility, authenticity, condition, and grade exclusively in its sole judgment. DJK makes no representations about PSA outcomes. PSA will not grade items of questionable authenticity or bearing evidence of alteration (e.g., trimming, recoloring, restoration, cleaning, doctoring). You agree not to knowingly submit such items and to notify DJK immediately of any suspicions. Full fees apply even for rejected items, as reviews require expert time.

5.2 Prohibited Items. Do not submit altered, counterfeit, ineligible, or illegal items (e.g., under Australian law or PSA policy). If rejected, PSA fees still apply, and you bear all costs. Doctoring (as defined in clause 2.6) causes irreparable harm; you reimburse DJK’s fees/costs for related matters.

5.3 PSA Financial Guarantee. PSA’s guarantee covers authenticity and grade accuracy (subject to exclusions, claim processes, and caps). DJK has no involvement in or liability for PSA’s guarantee; claims must be made directly to PSA. PSA grades are subjective and may change; DJK has no liability for grades.

5.4 Acceptance of Grades. You accept PSA grades and agree not to make negative or disparaging comments about them. Violations allow DJK to terminate services and seek remedies.

1. Packing, Shipping to DJK, and Custody

6.1 Your Responsibility. Pack and ship items to DJK securely, complying with carrier requirements, PSA’s shipping guide, and Australian postal laws. Use reputable carriers; DJK is not liable for carrier issues.

6.2 Non-Conforming Packing. If packing is inadequate (e.g., not using recommended sleeves/holders), DJK may charge a handling fee or return items at your cost and risk.

6.3 DJK Shipping to PSA. DJK uses reputable carriers for consolidated shipments, following PSA’s guidelines (e.g., accepted carriers: USPS, UPS, FedEx, DHL; no stamps or pre-paid labels). You authorise DJK to handle customs forms.

6.4 Return Shipping. Upon PSA completion, DJK notifies you for collection or shipping instructions. Items must be collected/shipped promptly; unclaimed items after 180 days may be deemed abandoned (clause 15.3). DJK will return processed items only after full payment, including Adjusted Fees. Failure to pay is a material breach; after 14 days, you relinquish interests in items, allowing DJK to contact owners directly using your Confidential Customer List for payment/return. Excess items (not on forms) are returned ungraded.

6.5 Compliance. Shipping complies with Australian Consumer Law and Fair Trading Act 2012 (Vic) for safe handling.

6.6 Duty to Inspect. Upon receipt from DJK, inspect items promptly and notify DJK within 5 days of discrepancies/errors. Return erroneous items immediately at DJK’s expense for correction (DJK’s determination final). Do not display/sell erroneous items. DJK may demand return for inspection at any time.

1. Standards of Operation

7.1 Customer Service. You, your employees, representatives, agents, and officers must provide prompt, courteous, and efficient service, governed by highest standards of honesty, integrity, fair dealing, and ethical conduct. Do nothing (orally, in writing, online, social media, etc.) to discredit, dishonor, disparage, defame, or injure DJK’s (or PSA’s) reputation. Comply with DJK policies, including any Customer Bill of Rights (posted/linked in stores/websites). Notify customers of these. Violations are material breaches; DJK may terminate and seek injunctions/damages.

1. Fees, Payments, Taxes, and Adjustments

8.1 Fee Structure. Fees include DJK facilitation fees, PSA fees, shipping, insurance (if applicable), taxes, duties, and other charges. All must be paid before item release. You are responsible for collecting fees from your customers (if applicable) and remitting to DJK. Unpaid fees constitute a material breach, and DJK will exercise all remedies under these Terms, including but not limited to retaining possession of your items as a lien and selling them if necessary to recover all outstanding costs, fees, interest, and expenses (as detailed in clause 15).

8.2 Payment Terms. Pay via approved methods. DJK may charge your stored payment method for adjustments (e.g., PSA re-tier) after 7 business days’ notice and dispute opportunity. Provide valid payment method; you authorise charges for all amounts due, including Adjusted Fees. Any failure to pay will immediately trigger DJK’s lien rights over your items, allowing DJK to hold, sell, or dispose of them to recover costs without further notice beyond the initial demand for payment.

8.3 Interest on Overdue Amounts. Unpaid balances accrue interest at 10% p.a. (or maximum legal rate), calculated daily, compliant with ACL unfair terms prohibitions. Overdue amounts will result in DJK enforcing its lien on your items and pursuing sale or disposal to recover the principal, interest, and any associated recovery costs.

8.4 Misdeclaration Costs. If inaccuracies cause additional costs (e.g., customs penalties), these are passed to you. Non-payment within 30 days is a material breach, entitling DJK to immediately hold your items under lien and sell them if required to cover all incurred costs.

8.5 GST. Fees are exclusive of GST unless stated. If applicable, pay GST in addition upon receipt of a valid tax invoice, per GST Act.

8.6 No Unfair Terms. Fees are reasonable and proportionate; no penalties under ACL unfair contract terms regime (e.g., expanded penalties from 2022 amendments: up to AUD $50 million for corporations).

8.7 Instructions Compliance. Abide immediately by DJK or PSA instructions (e.g., fees, discounts, turnaround, eligibility), provided in writing/email. DJK may amend unilaterally. Do not promise beyond your control (e.g., grades, times).

1. Cancellations and Refunds

9.1 Cancellation Window. Cancel only before DJK lodges with PSA. Incurred costs (e.g., shipping) are non-refundable.

9.2 Post-Lodgement. No cancellation; full fees apply.

9.3 Refunds Under ACL. Refunds for major failures per ACL; otherwise, at DJK’s discretion.

1. Risk Allocation, Limited Liability, and Disclaimers

10.1 DJK’s Care. While in DJK’s custody, we exercise reasonable care per industry standards and ACL due care guarantees.

10.2 Limited Liability. Subject to ACL, DJK’s liability for loss/damage caused solely by our negligence is limited to the lesser of: (a) Declared Value; or (b) AUD $1,000 per item. No liability outside custody (e.g., with carriers/PSA). For lost/stolen/damaged items in DJK’s control, compensate lesser of change in fair market value or Declared Value (“Loss Cap”). Items returned raw; you release DJK from all claims. Total liability capped at fees paid.

10.3 Exclusions. No liability for: indirect/consequential losses (e.g., lost profits); PSA outcomes; shipping damage; force majeure (clause 17); or your breaches. No liability for PSA grading procedures or subjective judgments.

10.4 Aggregate Cap. DJK’s total liability is capped at fees paid for the submission.

10.5 Disclaimers. No warranties beyond ACL guarantees. PSA disclaims shipping liability; DJK incorporates similar disclaimers.

10.6 Compliance. Limitations are fair and protect DJK’s legitimate interests (e.g., small business risk management) without being unfair under ACL.

1. Inspection and Claims

11.1 Inspection Obligation. Inspect returned items immediately; notify DJK in writing of DJK-attributable issues within 10 business days.

11.2 Waiver. Failure to notify waives claims, unless undiscoverable.

11.3 PSA Claims. Raise directly with PSA per PSA Terms (e.g., 5-day window for mechanical errors).

1. Intellectual Property, Data, and Images

12.1 DJK’s Use. DJK may photograph items for records. You grant a non-exclusive, royalty-free licence for internal purposes.

12.2 PSA’s Use. PSA may use data per PSA Terms (e.g., for certification database).

12.3 Your Content. If submitting via app/platform, comply with Collectors User Agreement (e.g., no infringing content; binding arbitration for disputes).

12.4 Ownership. You retain item ownership; DJK claims no rights.

1. Privacy and Data Protection

13.1 Compliance. DJK handles personal information per Privacy Act 1988 (Cth) and our privacy policy (available on request). We collect data for services, sharing with PSA, carriers, insurers, or authorities as needed or required by law.

13.2 Consent. You consent to sharing and international transfer (e.g., to U.S. for PSA), with reasonable safeguards.

13.3 Security. DJK takes reasonable steps to protect data but disclaims liability for breaches beyond our control, subject to ACL.

13.4 Access. Request access/correction via contact details.

1. Indemnity

14.1 Your Indemnity. You indemnify DJK, its officers, employees, and affiliates against all losses, claims, damages, liabilities, costs (including legal fees on indemnity basis), arising from: (a) your breaches; (b) prohibited items; (c) third-party claims (e.g., ownership disputes); (d) your negligence/misconduct; (e) misdeclarations causing costs; or (f) Illicit Activity or doctoring.

14.2 Limitations. Indemnity does not apply to DJK’s negligence and survives termination.

14.3 Compliance. Indemnity is proportionate and not unfair under ACL.

1. Security Interest, Lien, and Remedies for Non-Payment

15.1 Lien and Security. DJK retains a possessory lien and PPSA security interest over items to secure payments. You grant the interest; DJK may register on PPSR. Waive verification statements. Any unpaid fees (including Adjusted Fees, interest, taxes, duties, or other charges) will result in DJK immediately holding your items under this lien until full payment is received.

15.2 Non-Payment Remedies. If unpaid after 30 days (post-notice), DJK may retain/sell/dispose items to recover amounts, conducting sales reasonably. Surplus remitted if details provided within 60 days. DJK emphasizes that non-payment entitles it to enforce this lien by selling your items at its discretion to cover all outstanding fees, costs, interest, and expenses, with no further liability to you. This remedy is in addition to any other rights under these Terms or law.

15.3 Abandonment. Uncollected items after 180 days deemed abandoned and disposable. DJK may sell or dispose of abandoned items to recover storage or other costs, emphasizing that failure to collect or pay constitutes abandonment.

15.4 Disposal Compliance. Complies with ACL, Victorian uncollected goods laws (e.g., notice periods based on value: immediate if < AUD $200; 3 months if $200-$5,000; 6 months if > $5,000).

15.5 PPSA Compliance. You agree to assist perfection/enforcement.

1. Termination

16.1 Grounds. Either party may terminate for material breach (14 days’ notice to cure). DJK may terminate immediately for non-payment, prohibited items, legal non-compliance, Illicit Activity, or any reason in its sole discretion.

16.2 Effects. Upon termination, pay outstanding amounts; DJK may exercise remedies. Surviving clauses (e.g., indemnity, liability, privacy) continue.

1. Force Majeure

17.1 Excused Performance. DJK not liable for delays/failures due to events beyond control (e.g., pandemics, strikes, governmental actions, natural disasters).

17.2 Mitigation. DJK will notify and mitigate effects.

1. Non-Disparagement and Reputational Protection

18.1 Obligation. You agree not to make false, misleading, or defamatory statements about DJK (e.g., on social media). This does not restrict truthful statements or ACL-protected reviews.

18.2 Mutuality. DJK agrees reciprocally.

18.3 Breach. Material breach; remedies include damages/injunctions.

18.4 Compliance. Complies with Defamation Act 2005 (Vic); disputes via clause 20.

1. Use of Dealer Number

19.1 Assignment. DJK may assign you a dealer number for transactions. You are responsible for all actions under it. Designate authorised agents in writing; you bear full responsibility for their actions.

1. Dispute Resolution

20.1 Notification. Notify disputes in writing within 30 days.

20.2 Negotiation. Negotiate in good faith for 14 days.

20.3 Mediation. If unresolved, refer to mediation in Victoria per Law Institute of Victoria rules. Costs shared.

20.4 Litigation. If mediation fails, proceedings in Victorian courts.

20.5 Urgent Relief. Does not prevent injunctions.

20.6 Continued Obligations. Perform undisputed duties.

20.7 Compliance. Aligns with ACL and Victorian business dispute requirements; no unfair barriers.

1. Governing Law and Jurisdiction

21.1 Law. Governed by laws of Victoria and Commonwealth of Australia.

21.2 Jurisdiction. Non-exclusive jurisdiction of Victorian courts.

1. Amendments

22.1 Process. DJK may amend by posting updates or notifying. Amendments apply to future submissions.

22.2 Acceptance. Continued use constitutes acceptance.

22.3 Compliance. Amendments will not introduce unfair terms under ACL.

1. Miscellaneous

23.1 Severability. Invalid provisions severed; remainder enforceable.

23.2 Entire Agreement. Supersedes prior understandings.

23.3 Waiver. Must be written.

23.4 Assignment. DJK may assign; you require consent.

23.5 Notices. In writing via email/post; deemed received per Electronic Transactions Act 1999 (Cth).

23.6 Electronic Consent. You consent to electronic communications.

23.7 Costs/Taxes. Each bears own costs; you pay stamp duty if applicable.

23.8 Unfair Terms. If deemed unfair under ACL, read down/severed minimally to ensure fairness, protecting DJK’s legitimate interests (e.g., liability limits for business sustainability).

1. Contact and Inquiries

For questions, disputes, or notices: Use details in preamble.

1. Risk and Responsibility Summary

• You: Accurate declarations; secure packing/shipping; timely payments; compliance with warranties/indemnity/non-disparagement; direct PSA claims; cooperation against Illicit Activity; no submissions for banned persons.
• DJK: Reasonable care in custody; limited liability; facilitation only; no PSA responsibility; right to adjust fees, terminate, or enforce remedies for utmost protection, including holding liens on unpaid items and selling them to recover costs.
• PSA: Grading/authenticity/guarantees per PSA Terms; no shipping liability.