Shipping policy

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DJK & Associates Pty Ltd Shipping Policy

Last Updated: 30 October 2025

DJK & Associates Pty Ltd (ABN as held by DJK & Associates Pty Ltd) (“DJK”, “we”, “us”, “our”) facilitates the shipping of items submitted for PSA grading services using selected third-party carriers. For domestic shipments within Australia, we use Sendle and Australia Post. For international shipments, we use FedEx.

This Shipping Policy forms part of our PSA Submission Facilitation Terms and Conditions and outlines the terms governing shipping, including carrier-specific responsibilities, limitations, and risks. By using our services, you (“you”, “your”) agree to this Policy and the applicable terms of the carriers referenced herein (as amended from time to time). We act solely as a facilitator and are not a common carrier; we reserve the right to refuse shipments at our discretion.

You acknowledge that our shipping services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). For major failures with services, you are entitled to cancel and receive a refund for the unused portion, or compensation for its reduced value. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Address and Contact: DJK & Associates Pty Ltd PO Box 187 Werribee VIC 3030 Australia Email: Submissions@gradingroom.com.au Phone: (03) 8763 1815

  1. Shipping Methods and Carriers

1.1 Domestic Shipping (Within Australia). We use Sendle for parcel deliveries and Australia Post for letters, parcels, and tracked services (e.g., Parcel Post, Express Post, Registered Post). Services are selected based on item type, size, weight, and value. Maximum dimensions and weights align with carrier limits (e.g., Sendle: up to 25kg and 0.12 cubic metres; Australia Post: up to 22kg and 0.25 cubic metres for parcels). Collections occur from our premises; deliveries are to your specified address, excluding weekends and public holidays.

1.2 International Shipping. We use FedEx for shipments outside Australia, including services like FedEx International Priority, International Economy, and Freight options. Shipments must comply with destination country requirements; maximum weights/dimensions vary (e.g., up to 68kg per package for standard services, with advance arrangements for over 300kg). FedEx determines routing and may use subcontractors.

1.3 Subcontracting and Timelines. We may subcontract shipping without notice and are not liable for carrier acts or omissions beyond our control. All timelines are estimates only and not guaranteed; refer to carrier websites for details (Australia Post: https://auspost.com.au/sending/delivery-speeds-and-coverage; Sendle: sendle.com; FedEx: fedex.com/en-au).

  1. Customer Responsibilities

You must:

(a) Provide accurate, complete information for shipping (e.g., address, contact details, item description, value);

(b) Ensure items are securely packaged for transit (e.g., using new/like-new materials, cushioning, and protective wrapping for sharp edges; per Australia Post Domestic Parcels Guide and Sendle/FedEx guidelines);

(c) Comply with all laws, including customs/export/import regulations for international shipments (e.g., provide commercial invoices, Harmonized Tariff codes, and declarations);

(d) Not submit prohibited or restricted items (see Clause 3);

(e) Pay all fees, duties, taxes, and surcharges upfront;

(f) For international: Warrant compliance with sanctions/export controls and indemnify us for violations.

Failure to comply may result in refusal, delays, additional fees, or disposal at your cost. You warrant you are at least 18 years old and authorized to ship the items.

  1. Prohibited and Restricted Items

You must not submit:

(a) Prohibited items per carriers (e.g., hazardous/dangerous goods, live animals, perishables requiring refrigeration, firearms, explosives, counterfeit goods, tobacco/marijuana products, cash/currency, human remains, pornography, or items violating laws/sanctions);

(b) Restricted items without compliance (e.g., alcohol via Sendle requires approval; dangerous goods must follow IATA/ICAO rules for FedEx/Australia Post);

(c) Items exceeding value limits (e.g., Sendle: over AUD 1,500 without Extra Cover; FedEx: valuables like jewelry limited to US$1,000).

Full lists: Australia Post (auspost.com.au/prohibited-restricted-items); Sendle (sendle.com/terms); FedEx (fedex.com/en-au/prohibited-items). We or carriers may inspect, open, or dispose of non-compliant items without liability; you indemnify us for costs, fines, or claims arising from breaches.

  1. Delivery Estimates and Processes

All timelines are indicative and not guaranteed:

(a) Domestic: Vary by service/location (e.g., Australia Post Express Post: next business day in network; Sendle: estimates via dashboard). No deliveries on weekends/holidays.

(b) International: Per FedEx commitments (e.g., International Priority: 1-3 business days to major markets), subject to customs delays/holidays.

Deliveries may be to mailboxes, authorized persons, or collection points. Re-delivery attempts: One free via Sendle; up to three via FedEx/Australia Post. Undeliverable items may be returned, held (storage fees apply), or disposed after notice (e.g., 30 days via Australia Post/Sendle; FedEx: at our discretion). You pay return/disposal costs.

  1. Fees, Taxes, and Adjustments

5.1 Shipping Fees. Fees are based on carrier rates, including fuel surcharges, dimensional weight (e.g., FedEx/Sendle: length x width x height / 5,000 for cm), and extras (e.g., residential delivery, extended areas). Quotes are estimates; final charges reflect actuals.

5.2 GST. All fees exclude GST unless stated; you pay GST upon valid tax invoice per A New Tax System (Goods and Services Tax) Act 1999 (Cth).

5.3 Adjustments and Payment. You authorize charges to your payment method for adjustments (e.g., underdeclared weight) after 7 business days' notice and dispute opportunity. Unpaid amounts accrue 10% p.a. interest (or legal maximum).

5.4 International Charges. You pay duties/taxes; FedEx may advance them with fees.

  1. Risk Allocation and Insurance

6.1 Risk Transfer. Risk remains with you until our acceptance; transfers upon delivery (e.g., mailbox deposit, signature, safe drop). For carriers, risk follows their terms (e.g., Sendle: unattended parcels at your risk; FedEx: upon tender to them).

6.2 Insurance. We provide no insurance. Carrier coverage:

(a) Domestic: Australia Post Included Compensation up to AUD 100 (plus Extra Cover optional); Sendle Cover up to AUD 100 (Extra up to AUD 1,500).

(b) International: FedEx limits to 22 SDRs/kg under Montreal Convention (or US$100/shipment if not applicable); higher declaration optional with fee.

You must insure high-value items separately; we are not liable beyond carrier limits.

  1. Liability for Loss or Damage

Subject to Clause 9 (ACL), our liability is limited to carrier-provided compensation (e.g., lesser of repair/replacement/depreciated value or caps above). We exclude liability for:

(a) Delays, indirect/consequential/special damages (e.g., lost profits);

(b) Events beyond control (force majeure: e.g., weather, strikes, pandemics, customs);

(c) Non-compliance (e.g., poor packaging, prohibited items, inaccurate info);

(d) Carrier/subcontractor acts (we pass through claims only).

Total liability capped at shipping fees paid. Claims must be notified in writing within 21 days (damage/delay) or 9 months (loss); provide evidence (e.g., photos, invoices). Failure waives claims.

  1. Indemnity

You indemnify and hold harmless DJK, its directors, employees, and affiliates against all losses, claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from or in connection with:

(a) Your breaches/non-compliance;

(b) Submission of prohibited/restricted items;

(c) Third-party claims (e.g., ownership, customs fines);

(d) Your negligence or wilful misconduct.

This indemnity survives termination and does not apply to the extent the loss is caused by our negligence or wilful misconduct.

  1. Australian Consumer Law

Nothing in this Policy excludes, restricts, or modifies any non-excludable rights or remedies under the Australian Consumer Law (ACL) or other applicable laws.

To the extent permitted by law, for services supplied under this Policy:

(a) Our liability for failure to comply with a consumer guarantee is limited (at our election) to re-supplying the services or paying the cost of re-supply; and

(b) For non-domestic or business transactions, liability is further limited as set out in this Policy.

You acknowledge that if you are acquiring the services for business purposes, certain ACL protections may not apply.

  1. Dispute Resolution

10.1 Notification. Any dispute arising from this Policy must be notified in writing to the other party within 30 business days of becoming aware of it. The receiving party will acknowledge receipt within 5 business days and both parties will negotiate in good faith to resolve it within 14 business days.

10.2 Mediation. If unresolved, the dispute must be referred to mediation in Victoria, conducted by an independent mediator agreed by the parties or appointed by the President of the Law Institute of Victoria. Each party bears its own costs and shares mediator fees equally. Mediation must commence within 21 days of referral.

10.3 Legal Action. If mediation fails (or is not commenced within the timeframe), either party may commence legal proceedings in the courts of Victoria.

10.4 Urgent Relief. Nothing prevents a party from seeking urgent injunctive or interlocutory relief from a court.

10.5 Continued Performance. During any dispute, both parties must continue performing undisputed obligations, including payment of undisputed amounts.

  1. Amendments and Governing Law

We may amend this Policy at any time by posting the updated version on our website or providing notice. Amendments apply to shipments after the update date. Continued use of the service constitutes acceptance.

This Policy is governed by the laws of the State of Victoria and the Commonwealth of Australia. The parties submit to the non-exclusive jurisdiction of the courts of Victoria.

  1. Miscellaneous

12.1 Severability. If any provision is held invalid or unenforceable, it is severed, and the remaining provisions continue in full force.

12.2 Entire Agreement. This Policy constitutes the entire agreement between the parties regarding shipping and supersedes all prior understandings.

12.3 Waiver. No waiver of any breach is effective unless in writing.

12.4 Force Majeure. We are not liable for any delay, failure, or non-performance caused by events beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemics, strikes, supply shortages, governmental actions, or natural disasters. We will notify you of such events and take reasonable steps to mitigate the effects and resume performance as soon as practicable.

12.5 Privacy. We handle personal information in accordance with the Privacy Act 1988 (Cth) and our privacy policy (available on request). Information may be shared with carriers, insurers, or authorities as necessary for the service or as required by law. You consent to such sharing and acknowledge that we take reasonable steps to protect your data, but are not liable for unauthorised access beyond our control, subject to Clause 9.

Risk and Responsibility Summary

  • You (Customer): Provide accurate information and packaging; comply with laws and prohibitions; pay all fees, duties, and taxes; indemnify for breaches.
  • DJK: Facilitate shipping via selected carriers; exercise reasonable care in coordination; limited liability as per Clause 7; no responsibility for carrier or third-party actions beyond our control.
  • Carriers: Handle transport and delivery; liability governed by their respective terms.