Refund policy
DJK & Associates Pty Ltd Return and Refund Policy
Last Updated: 30 October 2025
DJK & Associates Pty Ltd (ABN as held by DJK & Associates Pty Ltd) (“DJK”, “we”, “us”, “our”) provides PSA submission-facilitation services, including consolidation and lodgement of collectibles with Professional Sports Authenticator (PSA). This Return and Refund Policy forms part of our PSA Submission Facilitation Terms and Conditions and Shipping Policy. It outlines the circumstances under which returns or refunds may be available for our services or returned items. By using our services, you (“you”, “your”) agree to this Policy.
We comply with the Australian Consumer Law (ACL) and do not exclude your non-excludable rights. You acknowledge that our services come with guarantees that cannot be excluded under the ACL. For major failures with services, you are entitled to cancel and receive a refund for the unused portion, or compensation for its reduced value. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Address and Contact: DJK & Associates Pty Ltd PO Box 187 Werribee VIC 3030 Australia Email: Submissions@gradingroom.com.au Phone: (03) 8763 1815
- General Principles
1.1 Nature of Services. Our services involve facilitating submissions to PSA, a third-party provider. Once items are lodged with PSA, processing is irreversible, and refunds are limited. We do not offer returns or refunds for change of mind, as our services are customised and time-sensitive.
1.2 ACL Compliance. Nothing in this Policy excludes, restricts, or modifies your non-excludable rights under the ACL or other applicable laws. If our services fail to meet a consumer guarantee (e.g., due care and skill, fit for purpose), we will provide remedies as required by law.
1.3 Proof of Purchase. All refund or return requests require proof of purchase (e.g., invoice, submission confirmation) and must be made in writing via email or post to the contact details above.
- Refunds for Services
2.1 Cancellation Before Lodgement. You may cancel your submission and request a refund only before we lodge items with PSA. Any facilitation fees, work performed, or costs incurred (e.g., shipping, handling) are non-refundable. Refunds for eligible amounts will be processed within 14 business days to your original payment method.
2.2 After Lodgement. No refunds are available after items are lodged with PSA, as services are deemed commenced and irreversible. This includes PSA fees, which are passed through to you per PSA’s terms.
2.3 Faulty or Non-Conforming Services. If our facilitation services (excluding PSA’s grading) are faulty (e.g., due to our negligence in preparation or lodgement), we will, subject to ACL: (a) Re-supply the services at no extra cost; or (b) Refund the facilitation fees paid, less any non-refundable third-party costs. Claims must be notified in writing within 10 business days of becoming aware, with evidence. We are not liable for PSA-related issues (e.g., grading outcomes), which must be addressed directly with PSA.
2.4 Delays or Force Majeure. No refunds for delays caused by PSA, carriers, or events beyond our control (e.g., pandemics, strikes). We will notify you and mitigate where possible.
- Returns of Items
3.1 Return Process. Items are returned to you after PSA processing per our Shipping Policy. If you wish to return items to us (e.g., for re-submission), you must arrange and pay for shipping, complying with our Packing and Risk requirements. We do not accept unsolicited returns.
3.2 Faulty Returns. If returned items are damaged due solely to our negligence during our custody (per Terms clause 8), we will: (a) Arrange repair or replacement if feasible; or (b) Compensate up to the limited liability cap in our Terms (lesser of Declared Value or AUD $1,000 per item). Inspect and notify us within 10 business days of receipt, per Terms clause 9. Late claims are waived.
3.3 No Change of Mind Returns. We do not accept returns for change of mind, dissatisfaction with PSA grading, or similar reasons, as items remain your property and title.
- Fees and Adjustments
4.1 Refund Deductions. Refunds (if applicable) will deduct any outstanding fees, taxes, duties, or costs (e.g., shipping, PSA charges). GST will be adjusted per A New Tax System (Goods and Services Tax) Act 1999 (Cth).
4.2 Payment Method. Refunds are issued to your original payment method. If unavailable, we may issue via bank transfer or credit note.
- Indemnity
You indemnify and hold harmless DJK, its directors, employees, and affiliates against all losses, claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) Your breach of this Policy or related Terms; (b) False or unsupported refund/return claims; (c) Third-party disputes related to returned items. This indemnity survives termination and does not apply to losses caused by our negligence or wilful misconduct.
- Limitation of Liability
Subject to ACL, we are not liable for indirect, consequential, special, or incidental losses (e.g., loss of item value post-grading). Total liability is capped at the facilitation fees paid for the affected submission. These limitations apply to the maximum extent permitted by law and do not exclude liability for fraud, wilful misconduct, or personal injury caused by negligence.
- Dispute Resolution
7.1 Notification. Any dispute arising from this Policy must be notified in writing within 30 business days of becoming aware. We will acknowledge within 5 business days and negotiate in good faith within 14 business days.
7.2 Mediation. If unresolved, refer to mediation in Victoria by an agreed or appointed mediator (President of the Law Institute of Victoria). Costs shared equally; commence within 21 days.
7.3 Legal Action. If mediation fails, commence proceedings in Victorian courts.
7.4 Urgent Relief. Nothing prevents seeking urgent injunctive relief.
7.5 Continued Performance. Perform undisputed obligations during disputes.
- Amendments and Governing Law
We may amend this Policy by posting updates or providing notice. Amendments apply to future submissions. Continued use constitutes acceptance.
This Policy is governed by the laws of Victoria and the Commonwealth of Australia. Parties submit to the non-exclusive jurisdiction of Victorian courts.
- Miscellaneous
9.1 Severability. Invalid provisions are severed; remainder continues.
9.2 Entire Agreement. This Policy supersedes prior understandings on returns/refunds.
9.3 Waiver. Waivers must be in writing.
9.4 Force Majeure. No liability for uncontrollable events; we mitigate and resume promptly.
9.5 Privacy. Personal data handled per Privacy Act 1988 (Cth); shared as needed for refunds.
Risk and Responsibility Summary
- You (Customer): Provide proof and timely notice for claims; comply with processes; indemnify for breaches.
- DJK: Process eligible refunds/returns per ACL and this Policy; limited liability; no refunds post-lodgement.
- PSA/Carriers: No involvement in our refunds; address issues directly with them.